Dear MTN
I’ve been a semi-happy customer of yours for the past six years. Four of those years have been spent as a Mycall 100 contract user. As I am due for an upgrade I am keen on getting myself a Nokia E71. It’s an awesome looking phone and you were offering it for a relatively low R289 per month on a Procall 120 contract. Now since my phone bill keeps creeping past the horrible R500 a month rate, I figured moving from Mycall to Procall would have made sense and saved me some money as I mostly make calls. I was happy with your offering and the only reason I haven’t completed the upgrade process yet is due to my busy schedule.
Things looked good and then you went and cocked things up miserably.
MTN, you’ve decided to change all your packages to per second billing (which is great) and designate the amount of rands you get to spend as the way of determining offerings. According to your marketing literature the Nokia E71 now costs a whopping R359 a month for what is the equivalent of 86 minutes of talk time. This would be on the Anytime 200 package which offers you R200 in call value. While I appreciate the fact that 89 minutes of per second talk time (Roughly how much I would get on Anytime 200) is more than 120 minutes, (what I would get on Procall) charged as a minute no matter whether you speak for the full minute, I think the R60 a month increase is unjustified.
When I quizzed the sales person if I could get the old Procall offering he said no and frankly this is rubbish. MTN didn’t make any effort to inform us of this change. If they had, I would have gotten the old Procall package.
Why would I want to pay more money for less MTN? It seems illogical that you should charge so much! From what I can see you’ve gone and priced yourself out of the market and frankly Virgin Mobile is looking very, very appealing.
What irks me the most though is that in the newest MTN booklet (which you can download from www.mtnsp.co.za) it states the E71 costs R359 on an “Anytime 200” contract as well as the “Anytime 350” contract. Why anyone would want to get the 200 versus the 350 makes no sense to me. You can get more for the same price, seems illogical right?
I’m hoping this is a major typo and your sales people are useless or you’re totally ripping people off. Either way I think MTN needs to give me an explanation because frankly their lack of communication is not acceptable.
Pick up your game MTN. If you want to be competitive then try harder please.
Regards
Saul K
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MTN’s sales staff are useless. MTN had the Anytime 200 with the E71 advertised elsewhere for R229. They also have the Anytime 350 with E71 on their site at R350.
Must be a misprint. Here is another flyer with more accurate pricing:
http://mybroadband.co.za/photos/showphoto.php/photo/6419/size/big/cat/
Thanks RPM and Ian
MTN needs to sort their sales staff out.
To be honest, I’ve done some more research and their new packages are quite appealing.
Thanks for your help though
My dad has been a loyal MTN customer for over 10yrs. He’s currently on a ProCall 1000 contract. Basically,The phoned is constantly glued to his ears. As his contract is exp soon, MTN contacted him and offered him 2 Nokia E51’s and a Laptop.Since i knew i’d be cashing in on 1 of those E51’s and the laptop,i was thrilled. However just one week later when we went back to MTN, they claim that the offer never existed. As for the salesman who contacted us…no where to be found.But heres the thing…MTN..bad service…VodaSCum…You get billed for calls you never even make…CellC…crap reception…ANy info on Virgin Mobile Contracts?
How is life with the E71?
I certainly hope that you found yourself a decent looking theme for it, because I am still aching from the sight of the default set of themes!
Push mail is set up and working like a dream with Mail for Exchange and Nokia Mail!
Hotsteppa, I love this phone. I worked out since my last upgrade in 2006 I’ve had 4 phones so I would know a good phone!
My last phone was the iPhone, this kicks it into the butt!
No on the themes though, haven’t had time. Any direction?
mtn are up2 crapppppppp
i got the mtn anytime 350
supposed to come with 350 airtime everymonth..thats wat ad says
but its only R307??????where the hell is the R43? i called and the lady said its a marketing issue.and advertised wrong!!!
who can i speak to to get this thing sorted.its false advertising
I have upgraded to the Anytime 350. I was told that it gives me 179 mins. calltime. What happens if I do not make use of all this time. I tried phoning MTN Cust Care 808. All I got was a lot of recorded info. I selected the option to speak to a consultant but it never happened. I went to mtnactive to see if I can find some info. I was asked for my pin no. I forgot what it is. I selected the option “forgot your pin no” I was promised that a number will be sent by sms but it didn’t happen. Can somebody PLEASE help me!!!
To any MTN client!
Thanks for your continued support when you upgrade your contract with any of us stupid sales staff. Its clear you hold us in high regard when you say we cock up the brochures. Yes we definitely have a say in how the phones and contracts are priced. Why wouldnt we, we arent just stupid sales staff!
Also, thanks for your ignorance when selecting your new handset and we have to set it up for you because you are either too busy, too ignorant or too lazy to actually read the friggin manual it comes with!
Eish, and lets not forget the ignoramus who has done nothing all Sunday then decides to rush to an MTN store just as it closes to upgrade his contract causing the stupid sales staff member to miss his only form of transport on a Sunday afternoon and has to hitchhike the 30km trip home in pouring rain.
And last, but certainly no least, to the client who thinks personal hygiene is a swear word. The one who cant understand why the stupid sales person wont get too close or want to help for too long in case this stupid sales person is unfortunate enough to pass out from lack of oxygen because he hasnt breathed for the last five or six minutes and fears you may want to resuscitate them with last nights garlic and booze breath.
Thank you one and all, for your continued support!
Dear Michael and MTN Staff,
If you dont like the job then give it to someone else who appreciates being employed. If you want to work in the customer services industry then you have to follow the rules.
Your job is to help the customer no matter what.
Now the attitude that you are expressing here is clearly portrayed throughout the MTN system.
Nobody actually cares about doing the job properly.
After being with MTN for 10 years, it is clearly time to move on to a service provider that does the job properly.
Vodacom has sales staff who care about doing their jobs right. They give you accurate information. If you phone their help line more than once, with the same question, you even get the same answer – where with MTN you get 4 different answers to the same question asked of 4 different people.
So I have decided to move on, and need to think about what to write to the few dozen people that need to be informed as to why I am changing my number.
With the level of incompetence exhibited by MTN staff over the past few days, I believe it is essential to broadcast this.
I have only managed to stop 1 person from joining MTN yesterday, and 1 today, but I suppose after 365 days it will be 365 less customers for MTN and eventually the impact will start to add up.
We all make mistakes in our lives, and I suppose one of mine was staying with MTN longer than I should have.
I had a phone bill that kust keep on creeping and creeping. MTN said no itemized billing on Business Package. from 1200 it has no exceeded R27000 in two years. They say it is now a high intrest bearing account. I have asked and though and MTN staff just refused to assist. They can apperntly proof this in court but not to me? I wonder ……..? May be if I leave it this year it will exceed 50 000.00? Can a single man in the street afford something like this with no legal action taken? Handset handed in? What the Heck is going on at MTN. We subscribers pay you to be in business? Why ruining us?