If you dont like the job then give it to someone else who appreciates being employed. If you want to work in the customer services industry then you have to follow the rules.

Your job is to help the customer no matter what.

Now the attitude that you are expressing here is clearly portrayed throughout the MTN system.

Nobody actually cares about doing the job properly.

After being with MTN for 10 years, it is clearly time to move on to a service provider that does the job properly.

Vodacom has sales staff who care about doing their jobs right. They give you accurate information. If you phone their help line more than once, with the same question, you even get the same answer – where with MTN you get 4 different answers to the same question asked of 4 different people.

So I have decided to move on, and need to think about what to write to the few dozen people that need to be informed as to why I am changing my number.

With the level of incompetence exhibited by MTN staff over the past few days, I believe it is essential to broadcast this.

I have only managed to stop 1 person from joining MTN yesterday, and 1 today, but I suppose after 365 days it will be 365 less customers for MTN and eventually the impact will start to add up.

We all make mistakes in our lives, and I suppose one of mine was staying with MTN longer than I should have.

Thanks for your continued support when you upgrade your contract with any of us stupid sales staff. Its clear you hold us in high regard when you say we cock up the brochures. Yes we definitely have a say in how the phones and contracts are priced. Why wouldnt we, we arent just stupid sales staff!

Also, thanks for your ignorance when selecting your new handset and we have to set it up for you because you are either too busy, too ignorant or too lazy to actually read the friggin manual it comes with!

Eish, and lets not forget the ignoramus who has done nothing all Sunday then decides to rush to an MTN store just as it closes to upgrade his contract causing the stupid sales staff member to miss his only form of transport on a Sunday afternoon and has to hitchhike the 30km trip home in pouring rain.

And last, but certainly no least, to the client who thinks personal hygiene is a swear word. The one who cant understand why the stupid sales person wont get too close or want to help for too long in case this stupid sales person is unfortunate enough to pass out from lack of oxygen because he hasnt breathed for the last five or six minutes and fears you may want to resuscitate them with last nights garlic and booze breath.

Thank you one and all, for your continued support!

My last phone was the iPhone, this kicks it into the butt!

No on the themes though, haven’t had time. Any direction?

I certainly hope that you found yourself a decent looking theme for it, because I am still aching from the sight of the default set of themes!

Push mail is set up and working like a dream with Mail for Exchange and Nokia Mail!

MTN needs to sort their sales staff out.

To be honest, I’ve done some more research and their new packages are quite appealing.

Thanks for your help though