http://saulk.co.za/2009/11/29/ayoba/?source=rss Mon, 21 Feb 2011 10:00:19 +0000 http://wordpress.org/?v=2.8.4 hourly 1 http://saulk.co.za/2009/11/29/ayoba/comment-page-1/#comment-2174 James Fri, 08 Jan 2010 07:44:44 +0000 http://saulk.co.za/?p=661#comment-2174 It is not only MTN that diverts you to various departments as going on a mouse hunt in a dark labyrinth. Then only to be told some crappy story just before the call ends in frustration and failure and poverty. I personally think they get richer by the second just by screwing us around on these so call “Help Desks”. I have experienced the same sort of service with Vodacom and the worst is Telkom. My god, I think Telkom has at least 50 departments of which none know of the other. Just a simple task becomes impossible for them. How do these people get measured? Is it on the volume of calls a day or is it based on success rate of each call? Service delivery in the country is going down the tubes!! How awesome would it be if I get something resolved by the people that supply the service? It is not only MTN that diverts you to various departments as going on a mouse hunt in a dark labyrinth. Then only to be told some crappy story just before the call ends in frustration and failure and poverty. I personally think they get richer by the second just by screwing us around on these so call “Help Desks”. I have experienced the same sort of service with Vodacom and the worst is Telkom. My god, I think Telkom has at least 50 departments of which none know of the other. Just a simple task becomes impossible for them. How do these people get measured? Is it on the volume of calls a day or is it based on success rate of each call? Service delivery in the country is going down the tubes!! How awesome would it be if I get something resolved by the people that supply the service?

]]> http://saulk.co.za/2009/11/29/ayoba/comment-page-1/#comment-2101 malindi Tue, 01 Dec 2009 13:20:19 +0000 http://saulk.co.za/?p=661#comment-2101 Ayobanesss....... Ayobanesss…….

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